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Two additional thoughts - 1) have you looked at the signal[s] with a scope to see the bit rate and if the framing is correct? 2) what happens if you swap the A & B lines for the RS485 - I've seen that sort of weirdness when I had them reversed when working with Modbus & other RS485 stuff. All the "FF' char is what you would see if the device is pausing between char & the polarity is inverted.