In this blog post, we explore two journey maps that detail the user experiences of different orthosis types: the Soft Actuator Orthosis and the Flexor Hinge Splint. 

Journey maps are powerful tools that break down the entire process a user goes through when interacting with a product, from initial engagement to final outcomes. They help us understand not just the physical steps but also the emotions, pain points, and opportunities for improvement at each stage.

Soft Actuator Orthosis Journey Map:

The journey map covers the user's experience from putting on the device to using it for various tasks. It begins with wearing the orthosis through easy band sraps and adjusting the thumb and the fingers inside the support. The map highlights the challenges users face during setup, such as the presence of a thick thermoplastic material and the complexity of positioning the fingers correctly. As the user progresses to activating the device, switching on the actuator system can be cumbersome, often requiring precise movements and adjustments. The map notes how well the device performs in tasks like grasping and releasing objects, underlying both the strengths — such as ease of learning — and the limitations, such as delayed finger actuation and the need for improved grip control.

Flexor Hinge Splint Journey Map:

The wearing phase, requires the user to secure the device to the forearm and ensure that the thumb is properly supported. The map identifies pain points such as discomfort due to metal-skin contact and the difficulty of inserting fingers into the correct position. As the user moves to using the splint, the map illustrates the challenges of grasping objects, particularly when the wrist is extended. It notes that while the splint allows for natural hand movements without the need for external power, it struggles to accommodate all the various hand positions required for different types of grips, making some tasks difficult.

Why Journey Maps Matter:

These journey maps are not just step-by-step guides; they provide a holistic view of the user’s interaction with the orthosis, capturing both practical and emotional responses. By breaking down each stage—wearing, activation, usage, and removal—we can identify where users experience satisfaction and where they encounter frustration. This insight is invaluable for designers and engineers, as it points to specific areas where improvements can be made to enhance the overall user experience.