I cannot begin to describe how incompetent this is.

Her superior sent her a case he'd been handed by the LGO to sort out because of the mess. Her response was to completely ignore the investigation and respond to a letter sent to one of her underlings.

That letter does not even refer to the bulk of the complaint, and is the only one that does not, she's carefully chosen it to respond to instead so she can just bullshit.

This is the Ops Manager for the county-wide Learning Disabilities Team. I used to think this meant they are IN CHARGE of Learning Disabilities, it appears to mean they cant learn to tie a shoe-lace.

What are these people doing, are they all completely daft?

And then she insults me by apologising for adding her own uselessness to the pile. You can bet that I AM going to send this straight back to the Ombudsman, which completes the complaint procedures and releases me to litigate. Until these utter morons either refused to help like she just has, or kept me in their interminable tangle of Red Tape, I couldnt access Legal Aid.

Now I can. She's just closed the investigation without doing a thing, ignored the LGO's recommendations before they even took the case formally and didnt even meet her own deadline for doing so.

If I was her boss, I'd discipline her before my ass caught fire too.

Straight to Coventry. But not before I straighten her out on a few things. I really am getting tired of repeating myself...